The player from India had their account blocked immediately after winning at Bluechip Casino. The customer service had claimed the account was flagged for fraud and since then declined to provide any account, closure, or win details. The player had registered five days prior to the incident, had deposited a total of 1800, and won an additional 800 through sports betting. After the player had requested a withdrawal, the account was blocked. We had advised the player that we primarily dealt with online casino complaints and, as his issue was predominantly related to sports betting, we would not be able to assist. We had offered to provide the player with a list of websites that could potentially help with his issue.
BlueChip Casino - Player's account blocked after winning.
Amount: 2,600 INR
BlueChip Casino
Safety Index:HighSafety Index
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Case closed
Our verdict
Other
REJECTED
Case summary
6 months ago
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6 months ago
I played with 1800 last Saturday on the bluechip casino and my id was j******@gmail.com I won rs 2600.. I’ve woken up this morning and tried to access my account and they have permanently blocked my account. I have spoken to a representative at the site and they advised my account details was flagged for fraud??? They have accepted thousands of rupees from me and the one time I hit a win they refuse to pay me and have blocked my account. They have also refused to tell me the proper dispute process and just told me they can’t do anything and ended my chat. They are refusing to send me any transcripts of conversations, formal transcript of acccount closure and also account details and win details on the account they have closed. Please help.
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6 months ago
Dear 27gww7vjyx,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with BlueChip Casino.
Please allow me to ask you a few questions, so I can better understand the situation.
- Could you please advise how long were you a player of the casino and when exactly was your account blocked?
- How did you learn about your account being blocked?
- What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
- Did you achieve your current balance with or without an active bonus?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
Please be aware: At Casino.Guru, we never ask for your casino account password. While we may request information, we never seek access to your account. Please refrain from sharing your password with any third party. We primarily communicate through official threads, occasionally via email for requested supporting evidence or relevant communication.
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6 months ago
Hi Thomas,
I was registered 5 days ago when bluechip sent me offers on mail and convence me it is a very reputable and safe casino.
I am a new player
when I have added amount in bluechip he provoke me add money and play safely with bluechip
while I go for withdrawal they said it will take 48 hrs to reach in your bank account and after 1 days he was blocked my account
I has added total 1800 and win rs 800 extra in sports bet
when i asked to Bluechip any verification required they told me there is no needs of verification in starting
here is attached screenshot of chat.
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6 months ago
Dear 27gww7vjyx,
I would like to emphasize that our forum Casino.guru deals with complaints regarding online casinos only. I understand it must be difficult for you, but unfortunately, we don’t have enough insight to take on this kind of issue if your gaming activity was predominantly focused on sports betting.
However, I can recommend a few websites that might be able to help you. Please, let me know if you are interested in the list of these websites, and thank you very much for your understanding.
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6 months ago
so blue chip is a online casino game and I have only question why he will blocked my account when I go for withdrawal.
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6 months ago
If you accumulated your winnings with sports betting and the issue appears to relate to your activity playing sports betting we won't be able to help you and we'll refer you to another service if you are interested. Please let me know.
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6 months ago
Thank you for your understanding. I will send you the list of suggested websites via email after closing this complaint.
Due to the aforementioned reasons, this complaint will now be rejected. I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.
