The player's withdrawal got canceled for unknown reason. The complaint was rejected as the player stopped responding.
Black Magic Casino - The player's withdrawal got canceled.
Amount: €1,000
Black Magic Casino
Safety Index:Very lowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
2.0
Black Magic Casino has a Safety Index of 2, which means some of the considered factors point to a very low level of safety. Explore this casino’s Safety Index
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
2 years ago
Public
Public
2 years ago
Translation
A few weeks ago I registered at this casino, I invested 500 euros in deposits of €25, plus interest on each deposit... With the last deposit, I won money at stake, and I decided to have a balance of €1000 to be able to withdraw the money to my bank account. The next day I proceeded to send the required documents to verify my account and thus be able to withdraw the money. What I find is that by sending about 20 different documents, they are never valid, I contact support about 60 times by email, and their response, apart from being slow and not very explicit, always tells me that I have to send more documents. ... In the end it takes me a week and a half but I manage to send the required documents and they verify my account..... Finally!!! I can withdraw my money I thought..... The maximum withdrawals are €500, so first I have to make one, and then another of €500 to complete the €1000..... I make the first withdrawal of €500, and After a few days nothing happens, they don't accept it... I try to contact support again and there is no answer, I send up to 50 messages and they finally tell me "that they are aware of my withdrawal and that I will receive the as soon as possible", I feel calmer... But the next day... I log into my Black magic casino account... And my withdrawal of €500 has been cancelled, so I have to go back to request it... Without any kind of explanation... Now, not even sending 50 messages they answer me, I have requested the withdrawal again and let's see what happens... I will report this scam to all legal offices that can access anyone from home .... I have been robbed! This is how i feel!!! And from what I see in many people's comments, they have also been robbed... The positive reviews are TOTALLY FALSE, THEY DON'T HAVE A CHAT, NOR A PHONE NUMBER OR ANYTHING, they only have an email that takes two days in answering and they do not solve anything at all ..... It is a full-fledged scam!
Automatic translation:
Public
Public
2 years ago
Dear josema980,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem with Black Magic Casino.
Allow me to ask you a few more question before we would move forward.
When exactly did you begin the verification process? Did the casino ever informed you that it is finished? After how long did the withdrawal got canceled? When did you request for the last withdrawal?
Looking forward to hearing from you.
Best regards,
Nick
