Black Lotus Casino - Player is dissatisfied with this casino.

They told me they would send my money via bitcoin. in business days, when i talk to support they want requirements not mentioned in the terms and conditions.

The support team is really slow to answer and often hangs up, without trying to resolve the issue.

Dear Tobias,

Thank you very much for submitting your complaint. I’m sorry to hear about your bad experience. I want to inform you that we cannot make a case solely based on what you are describing. Do you have pending withdrawal? Which requirements you were asked to fulfill that aren’t mentioned in the T&Cs?

Please forward any relevant communication between you and the casino to kristina.s@casino.guru.

Additionally, if you have more information that would help our case, please forward it to me. Unfortunately, at this time, if we don’t have any evidence proving that something unfair is going on, there is nothing we can do. Please do not hesitate to contact me if there is anything else I could do for you regarding your complaint.

Best regards,

Kristina

Dear Tobias,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.