Black Lotus Casino - Player disputes bonus conditions and customer service quality.

STAY FAR FAR AWAT!!! Biggest scam casino in the world. Will offer ridiculous match bonus, won’t pay the match bonus and then say that you need to play $45,000 in order to withdrawal any funds. Contact support and they are rude, condescending, and extremely unprofessional. Wouldn’t recommend that anyone deposits 1 single dollar on this website. THEY WILL STEAL YOUR MONEY AND YOU WILL NOT GET IT BACK!!

Dear kharman2347,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Black Lotus Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Could you please specify which bonus you accepted and what were it's rules presented in the bonus offer?
• Can you please specify what the disputed amount ( $900) refers to in this situation
• Please share a link or a screenshot of the bonus offer and share the chat transcript of your correspondence with customer support. You can send me the information to tomas@casino.guru

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

They’ve closed my account, so I no longer have access to take screenshots. However, I accepted 2 match play bonuses in total, but only received 1. I deposited $175 and received a 200% match play bonus and played through close to $10,000. I then deposited another $300 with a 205% match play bonus, but it was never received. I began to win and was up to around $2,000 USD and began the verification process for withdrawal only to find out that the play through was set for $45,000 due to the match play bonuses I’d accepted. My issue is that I never received the second match play bonus and had completed well over $15,000 of play through which seems plenty fair for $475 deposit and a match play bonus for $350.

Do I understand correctly that after you received the first bonus, you attempted to complete wagering but were unsuccessful? Was your casino balance 0, before you deposited the second time?

Could you please send me any correspondence you received from the casino regarding the closure of your account or the fact the bonus wasn't credited to your account?

Send it to my email at tomas@casino.guru

Dear kharman2347,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.