BitStarz Casino - The player's account is disabled.

I won some money and when i tried to withdraw my money my account suddenly logged me off and i cannot sign back in and it says disabled

Hello sperlikat,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with BitStarz Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and is yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Yes its fully verified and my winnings was coming from a regular bitcoin deposit...and i spoke to them and they cannot provide me any grounds why they disabled my account the moment when i tried to withdraw my money..and we discussed it further until that they left me ignored and hanging...that really made me feeling aggreviated and they even told me that they wont care even if im gonna seek any legal help regarding this matter...its been a year now that ive been looking for help and glad i found this website of yours...

Hello sperlikat,

Can you please forward the communication between you and the casino to nikolas.b@casino.guru?

Dear sperlikat,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.