The player from Brazil is facing issues withdrawing funds through pix, even after successfully completing the verification process with the same details. He has unsuccessfully reached out to customer support multiple times for assistance. The player later informed us that he successfully withdrew his winnings and the complaint was closed as resolved.
BitStarz Casino - Player's withdrawal via pix fails.
Amount: 400 R$
BitStarz Casino
Safety Index:Very highSafety Index
Casinos with a Very high Safety Index are usually proven by hundreds of thousands of players while having zero or a small number of relevant complaints. We consider playing in casinos with a Very high Safety Index perfectly safe, as they have proven that they treat their players fairly.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
9 months ago
Public
Public
9 months ago
Translation
I'm trying to make a withdrawal from the casino through the pix, but I'm not succeeding, I asked support several times to let me know where the error is in my data, if the same data passed the verification. If anyone could help me with the lifting process via pix I would be very grateful
Automatic translation:
Public
Public
9 months ago
Dear rodrigocerniftcu2018,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem and understand your concerns. Please allow me to ask you a few questions to make sure I understand your situation completely.
What payment method did you use for depositing in the casino?
Could you please send me a screenshot of the error you see when you try withdrawing your winnings via Pix?
What advice did you get from customer support regarding this problem?
Could you please confirm that you passed the KYC verification?
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards
Veronika
Public
Public
9 months ago
Translation
I managed to make the withdrawal after numerous attempts, in my opinion, the description of the means of withdrawals to Brazil should be better explained, but in the end everything worked out, thanks again for the support of Casino Guru.
Automatic translation:
Public
Public
9 months ago
Dear rodrigocerniftcu2018,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Veronika
Casino.Guru
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