BitStarz Casino - Player’s winnings haven’t been received yet.

Hi I have recently signed up for this casino and I made two deposits using my visa debit revolut card and I'm been told I need a different bank account to give a statement as proof of purchase which I have sent but they are saying they don't except revolut and I need to use a local bank to get my whitdrawl as revolut is based in Lithuania which is a restricted country but I should have not been allowed deposit from this in the first place and I also have an Irish Iban with revolut and I do not have access to another bank as I have closed my local bank account and switched to revolut so o would basically have to deposit with a new bank account and send a statement from that bank which is ridiculous because as far as I'm aware when making a whitdrawl it must be from the same card you use ,this makes no sense as there disputing that they don't except revolut but there well able to take money ,but when a player wants there whitdrawl it's a different story

Dear nikitaconfitz,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Dear nikitaconfitz,

Have you received your withdrawal from the casino yet?

Dear nikitaconfitz,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.