The player from Brazil is dissatisfied with the verification process. We rejected the complaint because the player didn't respond to our messages and questions.
BitStarz Casino - Player is struggling to pass the KYC.
Amount: 2,824 R$
BitStarz Casino
Safety Index:Very highSafety Index
Casinos with a Very high Safety Index are usually proven by hundreds of thousands of players while having zero or a small number of relevant complaints. We consider playing in casinos with a Very high Safety Index perfectly safe, as they have proven that they treat their players fairly.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
2 years ago
Public
Public
2 years ago
Translation
I'm late for account verification ..... I try to enter the chat No one else answers me ... I sent everything they asked if you can help me ..
Automatic translation:
Public
Public
2 years ago
Dear WILLIAN,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner.
Which documents have you provided and when exactly, please?
Would you be so kind and send me all the relevant communication between you and the casino, so we can gather as much information as possible? My email address is kristina.s@casino.guru.
Thank you very much in advance for your reply.
Best regards,
Kristina
Public
Public
2 years ago
Translation
We received this message from WILLIAN:
"You can close the case, they said I cheated my address... I wanted to send another receipt, I didn't accept it, I said I'd keep the winnings.... does not send them proof of electricity or water ..... the worst casino that could have chosen to play ...
Automatic translation:
Public
Public
2 years ago
Do I understand correctly that you have provided an incorrect address? Are you sure you wish to close the case? Please, let me know so I can proceed accordingly.
