BitStarz Casino - Player is struggling to pass the KYC.

Estou com demora para verificação de conta ..... tento entrar no chat Mais ninguém me responde... mandei tudo os que eles pediram se poder me ajuda..

Dear WILLIAN,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner.

Which documents have you provided and when exactly, please?

Would you be so kind and send me all the relevant communication between you and the casino, so we can gather as much information as possible? My email address is kristina.s@casino.guru. 

Thank you very much in advance for your reply.

Best regards,

Kristina

We received this message from WILLIAN:

"Pode fechar o caso , falaram que eu fraudei o meu endereço.. quis manda outro comprovante não aceitaro dissero que ia ficar com os ganhos ... péssimo cassino péssimo lamentável....... pra inviar o dinheiro eles não , eles não manda comprovante de luz ou água deles..... o pior cassino que poderia ter escolhido pra joga ..."

Do I understand correctly that you have provided an incorrect address? Are you sure you wish to close the case? Please, let me know so I can proceed accordingly.

Dear WILLIAN,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.