The player from Brazil has been accused of opening multiple accounts. We rejected the complaint because the player didn't respond to our messages and questions.
BitStarz Casino - Player has been accused of opening multiple accounts.
Amount: 480 R$
BitStarz Casino
Safety Index:Very highSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
9.8
BitStarz Casino has a Safety Index of 9.8, which makes it one of the safest casinos on the market. Explore this casino’s Safety Index
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
2 years ago
Public
Public
2 years ago
Translation
I got the welcome bonus (26/09/2022). I won 31 reais with free spins. Soon I made the requirements of 40x that amount (1280) and I had 480 reais left in my "real money" account as they say. When I went to withdraw (27/09/2022) they took all my winnings. They claimed I had another account. When I told them that in my email / CPF / residence / cell phone, no one made any registration on their website, they did not know how to respond and said that the decision had been made and that it could not be reversed. I spoke to support via email and online chat and they made fun of the situation.
FRAUDULENT SITE, WELCOME BONUS IS A LIE.
I have all transitions from the conversation online and via email.
Att. L. Felipe LF
Never place bets on this site.
trash
Automatic translation:
Public
Public
2 years ago
Dear jafcast47,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem.
We will contact the casino and ask for supporting evidence, but, before we do so, could you please advise if, to the best of your knowledge, there’s a possibility that someone else from your family members or neighbors has opened an account from the same IP address or device as yours or using your email address? Were your winnings accumulated with or without an active bonus? Was your account successfully verified in the past, please?
If there’s any relevant communication, please forward it to petronela.k@casino.guru.
I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards,
Petronela
