The player from the US had been asked to pay for expedited withdrawal and was informed that the process would take 24 hours. However, the casino then instructed him to withdraw in Dogecoin and wait an additional 8 hours, citing high Bitcoin fees. The player did not respond to our messages and inquiries, so we were unable to proceed with further investigation or provide potential solutions. Consequently, the complaint was rejected. Despite this, the player retained the option to reopen this complaint in the future.
BitSpinWin Casino - Player experiences delayed withdrawal and high fees.
Amount: $50
BitSpinWin Casino
Safety Index:Very lowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
2.5
BitSpinWin Casino has a Safety Index of 2.5, which means some of the considered factors point to a very low level of safety. Explore this casino’s Safety Index
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
10 months ago
Public
Public
10 months ago
They made me pay a fee for expedited withdrawal and was told it would take 24 hours. Now they are Saying I gotta do my withdrawal in dogecoin and wait another 8 hours? They claim the Bitcoin fees to send my $50 are $40-$60 and I say they are liars
Public
Public
10 months ago
Dear smparie57,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.
Thank you in advance for your patience and understanding.
Best regards,
Petronela
Public
Public
10 months ago
Dear smparie57,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
Public
Public
10 months ago
We regret to inform you that we must reject this particular case due to the lack of response from the player regarding our messages and questions. As a result, we are unable to proceed with any further investigation or provide potential solutions to address the issue at hand. However, we want to emphasize that the player retains the option to reopen this complaint at any time in the future should they decide to do so. We remain open and willing to assist with resolving the matter should the player choose to resume communication.
