The player from Tanzania had submitted a withdrawal request less than two weeks prior to contacting us. Winnings hadn’t been obtained up to that day. We had advised the player to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint. We also mentioned possible reasons for the delay, such as unfinished KYC verification or a high volume of withdrawal requests. The player later confirmed that the casino had paid his money and the issue had been successfully resolved.
Bitsler Casino - Withdrawal of player's winnings has been delayed.
Amount: 528 ₮
Bitsler Casino
Safety Index:HighSafety Index
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
8 months ago
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8 months ago
They are professional scammer, they have denied to pay my money 528.8 USDT, customer care have the same answer "please wait, payment team working on it", since 03rd Feb, 2024, ten days ago, if you need screen shot of conversion use this email I will send to everyone, minsbergy#gmail.com, they have paid green comments, Avoid
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8 months ago
Dear Minsbergy,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Complaints Resolution Center
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8 months ago
You are doing very great job to deal with our issues, thank you once again!
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8 months ago
Dear Minsbergy,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Kristina
Casino.Guru
