Bitsler Casino - Player's withdrawal is delayed due to document issues.

Hello

i send request for withdraw

and they ask additional documents

i send more 20+ different document s and the auto system not accept

i send few documents photo and scanned etc -

i send electricity - scan + foto - rejected

SCAN - is very good resolution and focused without any problem

i send and water bill - too + scan + foto - same rejected

send and home tax -scan + foto - rejected

send bank statement - scan + foto - rejected

send Security tax - scan + foto - rejected too

i send to they support for manual accept but rejected and tell em not possible

Dear ivs13,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos take KYC lightly and it might take a few working days to complete this thorough process.

• Was any of the provided documents approved?
• Did the casino specify what could be wrong with your documents, or what you should do to get them approved?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Kristina

Thank you for your reply, ivs13. You can forward everything to kristina.s@casino.guru. Alternatively, you can post it here. Thank you in advance.