The player's winnings were voided for breaching the casino terms. The complaint was closed as the player stopped responding.
BitKingz Casino - The player's winnings were voided.
Amount: €300
BitKingz Casino
Safety Index:HighSafety Index
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
11 months ago
Public
Public
11 months ago
Translation
Hello,
I signed up for Bitkingz a few days ago, then deposited €40 and immediately verified my account. I won almost €400. Wanted to cash it out. My withdrawal was declined 4 times and for different reasons
-unless I used VPN for a few hours because I'm on vacation and wanted to play for a bit.
- the credit card I have differs from the passport with one letter. I had never had a problem before that. I've been playing with the same documents for more than 3 years and have never had anything
- the error was from the bank and it will take a long time before I could change it the difference is from Afrah in the passport and on the credit card Afra
- i had even played at king billy and bitstarz before with no problems and even cashed out.
They offered me that they only wanted to refund me the 40€. I find that absolutely unfair because I didn't break the rules.
Automatic translation:
Public
Public
11 months ago
Hello Zoraafrah77,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with BitKingz Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise since when are you registered in the casino? Did you use any bonus to accumulate your balance? When was the last time you spoke to the casino and what was it about?
Please note that using a VPN is strictly against most online casino terms and may lead to account suspension anytime. You can also ready the term in here (https://www.bitkingz.com/terms-and-conditions)
"Using VPN to bypass provider’s block is strictly prohibited and may lead to confiscation of winnings."
Looking forward to your answer.
Regards,
Nick
Public
Public
11 months ago
Translation
No, I didn't use a bonus.
I used the VPN for a few hours and then continued to play without the VPN.
I've been registered for about a week.
but The casino accepts players from Austria and they accepted my documentation at the beginning.
Automatic translation:
Public
Public
11 months ago
Hello Zoraafrah77,
Unfortunately, as mentioned above and as I stated the casino's terms, VPN is restricted to use in the casino and if you did so, the casino had every right to void any balance on your account and close it permanently.
Is there anything else we could assist you with?
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