BitKingz Casino - The player's winnings were voided.

Hello i play with bonus first deposit i become 150%. I wager all and make all true and play only one slot for 4euro.all is allowed.i verified all and they acceptet all.i make withdrawl 2500 and 500 is in my account now i cannot log in.they say i have bonus abused.they will not give me my money and i know i play 100% true.please help me

Hello Jasi6,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with BitKingz Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise when did you finish the verification process? Did the casino specify which exact term did you breach and did they refund your deposited amount? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Dear Jasi6,

As long as you have no more remaining balance or pending withdrawal, the casino may close your account anytime without explaining anything.

Is there anything else we can assist you with?

I had 3000 in the casino and they closed my account.than i say i write to casino guru than they give me the 3000.so now i become my 3000 withdrawl but they dont say why account is closed.what i will say thats a bad casino close your account when you have withdrawl and will not give you the money and say not why closing the account.when i had not say that i write you they never give me the money.so you can close this i have my money.thank you

The complaint will be now closed as the player's remaining balance was paid out and account remained closed.