The player from Austria submitted all the required documents. The casino asked for a driver’s license, which he provided, but the casino isn’t satisfied, because in Austria there is no expiry date for this type of document. The issue was successfully resolved.
BitKingz Casino - Player’s struggling to verify his account.
Amount: €129
BitKingz Casino
Safety Index:Below averageSafety Index
Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
4 years ago
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4 years ago
Translation
Hello, the casino requires identification in the form of ID card, passport or driver's license. I've sent my driver's license several times, but the casino is asking for an expiration date on it !! In Austria there is no expiry date on the driving license, only if you have a novice driver or a driving license on trial! I have one with no expiration date and no deadline.
Automatic translation:
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4 years ago
Dear Michael,
Thank you very much for submitting your complaint. I’m very sorry to hear about your negative experience. Do I understand correctly that this is the only thing holding you back from completing the KYC?
Could you please forward any relevant communication between you and the casino to kristina.s@casino.guru?
Looking forward to hearing from you.
Best regards,
Kristina
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4 years ago
Translation
Hello Kristina !! I have already solved the KYC with the company, only this company is absolutely inexperienced and should also be familiar with the provisions of documents from Austria. I don't want to work and play with a company like that anymore. Thank you
Edited
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4 years ago
Michael, this casino is very new and has been operating for a few months so far, so they need to get rid of the small issues (and hopefully there isn't more to come).
Do I have your permission to consider this case resolved and close the complaint?
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4 years ago
Translation
Dear Kristina, this company belongs to the DIREX DV Group and thus a very large parent company in the background. The support was unfriendly and blocked me immediately after the third request, as I explained to you what it looks like with the valid data in a driver's license. Basically the case has been solved, only they should familiarize themselves with the handling and with Austrian laws. Thank you
Edited
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4 years ago
I understand your concerns, the casino has made a mistake. But the important thing is that the casino found out the solution to your problem, and maybe even learned something new.
As the issue has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for contacting us and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.
