The player from Germany believes the casino is rigged, stating that they consistently win under 10€ despite multiple deposits and attempts to play. They feel disheartened and express a lack of hope for meaningful winnings.
BitKingz Casino - Player claims casino is completely rigged.
Amount: €2,000
BitKingz Casino
Safety Index:Below averageSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
5.2
BitKingz Casino has a Safety Index of 5.2, which makes it a casino with a below-average level of safety. Explore this casino’s Safety Index
Case opened
Current status
Waiting for player to reply
4d 4h 27m 8s
Case summary
yesterday
Public
Public
4 days ago
Translation
Completely rigged
I warn everyone, you can never win anything meaningful here
I'm getting tired of consistently winning under 10€ every time I register
No chance to win here
I've deposited multiple times and tried, but I'm giving up; it's just not working anymore
Once a casino is completely rigged, they cheat people a lot
You have no chance
Automatic translation:
Public
Public
3 days ago
Dear Michaela1996,
Thank you very much for submitting your complaint. I understand your concerns, but I want to inform you that we cannot make a strong case solely based on the details you have provided so far. Casino games and their outcomes are based on chance, meaning sometimes you might get lucky, and sometimes not.
To help you better understand how these games work, I recommend reading our article on payout ratios (RTP) and variance: Learn About Games of Chance - RTP & Variance. It provides useful insights into why game outcomes might not always meet expectations.
If you believe there is additional information that could help us investigate further, I kindly ask you to share it with us. Specifically, the complete game history from the casino would be the most effective evidence for addressing concerns about their RTP or fairness. If you have this data, please forward it to petronela.k@casino.guru at your earliest convenience.
Unfortunately, without tangible evidence suggesting that something unfair occurred, we are unable to proceed with your case at this time. If there are any other concerns or details you’d like us to address, please do not hesitate to reach out.
Thank you for understanding, and I hope we can assist you further.
Best regards,
Petronela
Due to an exceptionally high volume of complaints, we kindly ask for your patience. While we strive to publish complaints within 48 hours, follow-up responses may take up to 7 days. Assigning your complaint to a resolver might also take longer, as we’re currently managing close to 1,000 complaints.
Thank you for your understanding. Wishing you a wonderful New Year 2025!
Michaela1996 has 4d 4h 27m 8s to reply
