HomeComplaintsBitcoincasino.io - Player’s deposit has not been credited to his account.

Bitcoincasino.io - Player’s deposit has not been credited to his account.

Amount: Ξ1.2

Bitcoincasino.io
Safety Index:Below average
Submitted: 30 Jan 2020 | Case closed : 24 Feb 2020
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

4 years ago

The player from Germany deposited Ethereum to his account. It seems to be lost due to a technical issue. We rejected the complaint because the player didn't respond to our messages and questions.

Public
Public
4 years ago
Translation

I loaded 1.2 ETH at bitcoincasino.io this morning. The amount was not credited to me. Allegedly technical problems, although according to etherscan.io the amount has arrived in the wallet. That was 6 hours ago. Allegedly still technical problems. Many payments continue to be received on the wallet. Conclusion: smells very strongly of scam. Bitcoincasino.io also includes other casinos. Paradise Casino and Cleopatra Casino. All 3 have the same management. So be careful.

Automatic translation:
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4 years ago

Dear Sascha,

Thank you very much for submitting your complaint. I’m very sorry to hear about your problem. Please, could you clarify if this was your first deposit at this casino? Did you try to communicate this issue with the casino? Thank you very much in advance for your reply.

Best regards,

Petronela

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4 years ago

Dear Sascha,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

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4 years ago

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.

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