The player's account has been blocked without further notification. The complaint was rejected as the player did not respond to us.
Bitcoincasino.io - Player's account has been blocked.
Amount: €170
Bitcoincasino.io
Safety Index:Below averageSafety Index
Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
4 years ago
Public
Public
4 years ago
Something is wrong ! I put 40 euro to play , I win 170 euro....after this I ask for more information , how to take 100 euro from this 170 and right now I can t enter to play ...because they block me ! So guys please don't spend anymore money on this casino ! They are fake ! So in this case ....who can help me ? My money is lost bc i trust bitcoincasino.io ? Right ? Is sucks ..they let us to put money in and after they block you ! Is not correct for anyone!
Public
Public
4 years ago
Dear Ene,
Thank you for submitting your complaint. I'm really sorry to hear about your issue. Allow me to ask you a few more question so we can fully understand your case. Did you use any bonus in the casino? Did you complete KYC verification? What explanation did the casino provide to you? Also please, if you have any relevant proof or conversation between you and the casino send it to nikolas.b@casino.guru. Looking forward your answer.
Best regards,
Nick
