Bitcoincasino.io - Player is struggling to complete account verification.

II tried to withdraw 400 euros, but it was rejected many times due to identity verification and payee verification. At first, it was just rejected without any reason, and after sending it over and over again, I was told that it was a screenshot of the page when I made a deposit to this casino with my EcoPayz account. I sent it and it was rejected twice. For some reason the withdrawal with bit coin is also rejected. I didn't know where to send it anymore, so I thought it was a casino that wouldn't pay, so I ended up playing.

I feel like I've been ridiculed and I'm not convinced, so I'm posting this because I want everyone to know that this casino should be careful.

I feel really sick.

Dear 72HITMAN72,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos takes KYC lightly and it might take a few working days to complete this thorough process.

Could you please advise if there is any balance remaining on your account that you wish to withdraw?

Do I understand correctly the verification of the deposit method is the last obstacle in completing your verification in the casino?

Thank you in advance for your reply.

Best regards,

Tomas

Thank you for your help. I'm not new to online casinos either, so I know what I'm talking about. However, it was suddenly canceled and nothing happened, and I had to open the website to find out. Next, when I asked customer support via chat, they asked me to send the documents to my email, which I did. and rejected again. When I asked what was wrong, I was told that it was a screenshot showing the page and ID where I made the deposit to this casino with EcoPayz, so I sent that as well, but it was rejected. And I gave up because it was such a terrible casino. I have no money left. If you are willing to pay, you usually have to say something like, "I need something like this," from the beginning. I think it's strange that he kept telling me little by little to stretch it out.

Sadly, since you have played/lost your winnings, I’m afraid, there is not much we can do for you. The player is the only one responsible for their account, active balance, and all the bets taking place. I understand that this would have never happened if you could withdraw on the first attempt but at this point, we cannot ask the casino to refund your lost winnings. We would really like to help, but it is impossible this time.

For future reference, please contact us as soon as the issue evolves so we can intervene before it's too late.

Please let me know if there is any additional information that I have overlooked, but I’m afraid I will be forced to reject your complaint. I wish I could be of more help. Thank you in advance for your reply and understanding.

understood. Thank you very much. If you have any other questions, please let me know.

Due to the aforementioned reasons, this complaint will now be rejected. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into issues with any online casino in the future.