Bingo Billy Casino - Player is complaining about a free spins bonus.

atay far away from this Casino. They are very sneaky. 
 

They offer your free spins, no deposit to play some of their games. You get an email. You log in. You play and whatever. Life goes on. 
 

Until you notice that on those free spins you should won here or there etc...  well the games are set to "1" Line and 0.01 pennies. 
 

Some of the free spins are on games that 30 or 9 or 5 lines.  Good luck trying to win Anything whatsoever with what it’s set to. 
 

So you think it’s a mistake, you call them, you send a ticket, and the réponse is that that’s how their free spins are. BUT nowhere in their terms or conditions will you find such a thing. Nowhere does it state anything about what their free spins are and also the emails offering the bonus don’t have any terms or conditions either. 
 

Well I got an email this past Tuesday for 5 free spins no deposit on " Cleopatra VII" and when I open it up; bam 1 line @ 0.01

When you bring this to their attention they don’t resolve the issue and shut the ticket down without any explanation or terms or conditions or anything.  
 

what a very sneaky way to entice people to come back and play at BingoBilly, most people would never ever notice that their game with free spins are set incorrectly. 

Dear Oskar,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience. Please, could you clarify if you have deposited any funds to your casino account in the past? If yes, was it in the last 30 days? I have checked the terms and conditions and I have to say they’re not explanatory or detailed, but it seems to make a difference if a player has an active deposit or not. 

I will contact the casino as soon as you confirm this small detail for me and ask for their standpoint. Hopefully, I will be able to help you as soon as possible. Thank you very much in advance for your reply.

Best regards,

Petronela

Dear Oskar,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

No deposits made in the last30 days

Dear Oskar,

Thank you very much for getting back to me. I contacted the casino regarding your issue. Hopefully, we will receive a response soon and sort this case to your satisfaction.

@ Bingo Billy Casino, please, could you shed some light on this case? Thank you very much in advance for your reply. 

Hi Oskar and Petronela,

Free registration bonuses are playable money for you to try our games. This means winnings coming from free registration bonuses can be used to play but are not available to be withdrawn at any time.

Regards,

BingoBilly

And how does Bingo Billy’s response even remotely cover a small rosy tiny bit of what we’re talking about here? 
 

@ Bingo Billy:

would love to know if you have even read the complaint, or simply do the copy paste response like with all your tickets and close them. Too bad you can’t close this one.

Also got your email, About depositing for 21 free spins. No thanks, who would deposit here when there is hardly any customer service Of any kind. 

Bingo Billy Casino, please would you comment on technical issues regarding free spins? Thank you in advance.

Hi Petronella,

This is a claim about free playable money, I will not follow up on this. This player has played almost $10K with fun money.

There is not really a claim here, he is never going to win anything out of the free spins.

Best regards,

Not just fun money...

I have deposited around $200 last year summer time. I was up to around $2200, all withdrawable cash. No bonus funds or free spins in any of that Used. Unfortunately me being the gambler that I am, I lost that money. 
 

But were talking about another issue here whichyour response Bingo Billy just proves my point and why your reputation is wearing thin. since you in a nutshell just blurred out that nobody can win on free spins, aka fun money... therefore your a sham, what is the point of your free spin offers when you offer them? To me this more or Less seems like a scammy way of making players deposit, and lose anyway.

are you more or less saying not to get any bonuses of any kind on your site?? to win a bit? 

Dear Oskar,

After gathering all the information, we are forced to reject your complaint as unjustified. Sadly, there is not much we can do to support your case at this time. Please, if there is anything else, we could do for you, do not hesitate to contact us. 

@Bingo Billy Casino, thank you very much for your response and cooperation.

that’s alright casino guru, clearly Bingo Billy‘s reputation just took another hit.

the purpose of this complaint was to bring awareness to the fact that Bingo Billy‘s free spins and their resolution methods are "piss-poor" at best; I repeat "piss-poor" 

I have submitted Copies of the tickets and emails to you Casino Guru, hopefully awarenesss at how tickets and  free spins and the concerns regarding those items are treated at Bingo Billy Are made aware and brought forward, therefore I am very satisfied that this is now in the open and hopefully the public will be more educated with these misleading casinos

Dear Oskar,

Thank you very much for your understanding. Unfortunately, there is nothing else I could do for you in this case. I will close the complaint now as "rejected". Thanks for cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.