Betzino Casino - Player struggles with withdrawal due to tedious verification procedure.

I've had a fully verified account for 7 months over 2k in deposits last week I get a balance to withdraw 500 euro.

24 hrs later withdrawal canceled address needed verifyed "even tho was verified until I carried out my first withdrawal" recent bank statement was sent then tried to withdraw again and again cancelled due to them not accepting bank statements. this happened 3 times till I informed them that it's in their T@Cs that bank statements within 3 months are suitable.

My address was accepted, yet again tried to withdraw and cancelled again this time they wanted another bank statement showing bic and swift codes.

I tried to inform them that my bank don't show these on the statements and if they look at swift code I sent them both my sort code and account number on my bank statement match the codes I sent.

My bank has informed me they won't send me copy's of these codes as they are on my app "which I have already sent to betzino" these requests are unjustified and unreasonable especially after 2 k in deposits and zero withdrawals.

The disputed amount is now €1000 I done my homework on this casino and thought they were safe to play at but it's really starting to look like I was wrong..

Dear jahiles3,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Betzino Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Do I understand correctly that verifying your payment method is the only obstacle in completing the verification procedure?
• When were you last in contact with the casino support and what did you discuss?
• If there is any recent correspondence between you and the casino regarding the issue, please forward it to my email at tomas@casino.guru

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Hi there

No not payment method they require a, bank statement showing isbn and bic numbers which dont show on my statement as per bank policy.

My bank ibn numbers is made up of my sort code and account number which shows on my statement.

Last in touch 2 days ago

Hi there

Just an update from my side the withdrawal was cancelled yet again.

So I logged on to my online banking and took a screen shot showing name account number bic/swift code and IBN.

After uploading I spoke to chat and they said this will also be rejected looks like typical stalling tactics or they have no intention of paying me.

Hi there

This payment was processed last night and hit my bank this morning please close the complaint and many thanks for your help..

Dear jahiles3,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into issues with any online casino in the future. We are here to help.

Best regards,

Tomas

Casino.Guru