The player from Germany has made three deposits totaling €226, which were deducted from his bank account but not credited to his gaming account. He has attempted to contact the casino multiple times, but the live chat is disabled.
Betzino Casino - Player's deposits are delayed and uncredited.
Amount: €226
Betzino Casino
Safety Index:Above averageSafety Index
Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe.
Case opened
Current status
Waiting for player to reply
24d 0h 26m 7s
Case summary
6 days ago
Public
Public
1 week ago
Translation
Hello, I made three transactions: one for €100, one for €70, and another for €56. These amounts were deducted from my bank account, but they were never credited to my gaming account. I tried to contact the casino several times, but they have disabled the live chat.
Automatic translation:
Public
Public
6 days ago
Dear Surry83,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate, but bear in mind, that it’s a complicated process that takes approximately one month. In these cases, the casino usually has its hands tied.
I’m sorry that we couldn’t be of much help at this time. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding.
Best regards,
Veronika
Surry83 has 24d 0h 26m 7s to reply
