Betzino Casino - Player’s account has been blocked after attempting withdrawal.

HELLO I REGISTRED IN BETZINO 3-4DAY AGO AND I MADE DEPOSIT VIA MASTERCARD 750EURO SO AFTER THAT I SEND ALL DOCUMENTS AND MY ACCOUNT FULL VERIFIED..SO I MADE WIN 2500EURO AND I REQUEST A WITHDRAWAL VIA BANK TRANSFER IN THE UK BANK..SO I WAIT 2 DAYS AND TODAY THEY TRY TO PROCCESED WITHDRAWAL BUT RETURNED THEY TRY 3 TIME AND SAME PROBELMS COME FROM THEY ASKED ME TO SEND IN OTHER BANK ACCOUNT SO I SEND BANK STATEMENTS FOR OTHER BANK TO VERIFY AND TO PROCCESED WITHDRAWAL AND I REQUESTED IN NEW BANK WITHDRAWAL 2500EURO AND ALSO THAT BANK STATEMENTS VERIFIED BUT AFTER THAT I SEE ACCOUNT LOCKED WITHOUT ANY REASON OR INFORM VIA EMAIL OR LIVE CHAT JUST THEY SAY DEPARTMENTS ITS CARRYING YOUR ACCOUNT SO THEY WILL INFORM YOU..SO PLEASE I NEED HELP FOR THAT,IM THINK SOMETHING HERE ITS HAPPENED BECACAUSE THEEY CANT WITHDRAWAL MY MONEY AND LOCKED ACCOUNT..

Dear JoshChakkanattu,

Thank you very much for submitting this complaint. I'm sorry to hear about your problem with Betzino Casino. Please allow me to ask you a few questions to make sure I understand your situation completely.

Could you please specify whether your other bank account has been verified by the casino, or if the verification process is not yet complete? Has your account been locked only temporarily or has it been permanently closed?

When was the last time you communicated with customer support regarding this problem?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Hello yes please also i want to update you something im from United Kingdom but now im in spai for holiday so thats why here show im from Spain im sorry for that..and yes when i send that new bank statement in my account after some time i see approved so they approve my new bank and i requested in that Iban withdrawal but after they approved documents they make locked account

Hello i have one update from Betzino they requested for me to send selfie with Id front and back and i send it via email reply and they say me your account closed permanently now because you breach terms and conditions ahhaha this is unacceptable how i can breach terms and condition after my account has been verified with all documents and they’re trying to withdraw money but something wrong with payment gateway they used so now closed permanently and winning money has been voided..something here its not really good i think because they can’t withdraw my money so they closed account with "breaches terms and conditions "..all fake please do it anything here

Could you please specify if you registered in the casino when you were at home in the United Kingdom or on vacation in Spain?

Have you submitted all the correct personal information in the registration form and in your player profile?

no no i registred in home in United Kingdom and i didint login with Spain Ip in Betzino

Thank you very much, JoshChakkanattu, for providing all the necessary information. I will now transfer your complaint to my colleague Peter (peter.c@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello there,

Thank you JoshChakkanattu for providing us with all the information. I hope we'll be able to resolve this issue together.

I would now like to ask Betzino Casino for their help in resolving this complaint. We would like to know why was the player's account blocked and what can we do to help resolve this issue.

Thank you!

Hello yes please im not understanding that why they closed my account for breach terms and conditions but my account full verified and they try to withdraw money but they have issue with transfer in the UK bank because they using only Euro currency and after thay they closed account and they try selfie id i send it and they closed permanently account without any reason

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear JoshChakkanattu, I was in contact with the casino representative, however they were not able to share any details about your case and ultimately stopped responding to my inquiries. I’m afraid there is not much that can be achieved without cooperation from its side. I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints might help to change the casino's approach. If the casino decides to react, we will reopen the complaint, and you will be notified by email. In the meantime, I recommend you contact the Curaçao Antillephone N.V. (complaints@gaminglicences.com) and submit a complaint to them. The Gaming Authority has more options and tools to help players. Please let me know if you need help with submitting the complaint or how they responded if you can do it on your own (peter.c@casino.guru). I am sorry I could not be of more help on this occasion.

Best regards,

Peter