HomeComplaintsBETWINNER Casino - Player’s struggling to withdraw her winnings.

BETWINNER Casino - Player’s struggling to withdraw her winnings.

Amount: 300,000 USh

BETWINNER Casino
Safety Index:Below average
Submitted: 14 Aug 2021 | Case closed : 30 Aug 2021
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

3 years ago

The player from Uganda is experiencing difficulties withdrawing her funds due to limited availability of payment methods. We rejected the complaint because the player didn't respond to our messages and questions.

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3 years ago

There no withdrawal options suitable for me, I asked for help and they dismissed me

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3 years ago

Dear Angella,

Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal issue.

Please understand, that the variety and accessibility of payment methods are not managed by the casino exclusively. Several factors as the Licensing Authority, geolocation, and contracts with the payment providers, and bank restrictions, all have a major influence. If a payment method was available for deposits, it doesn’t mean necessarily, that it will be offered for withdrawals too, also it can be discontinued at any time.

 

If you’ve been advised by the casino to use an alternative payment method to withdraw your winnings, I would strongly recommend following their instructions. Unfortunately, casinos are sometimes powerless and limited in offering payment methods to their customers.

Is there any relevant communication that you could forward to petronela.k@casino.guru before we’ll contact the casino and ask for their assistance?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

 

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3 years ago

Dear Angella,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

 

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3 years ago

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.

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