The player from Canada is dissatisfied because he couldn’t get his winnings. We rejected the complaint because the player didn't respond to our messages and questions.
Dear Reshad,
Thank you very much for submitting your complaint. I want to inform you that we cannot make a case solely based on what you are describing. Could you please provide more details?
Do you have a problem with withdrawing your winnings, or that you never win anything?
Thank you in advance for your reply.
Best regards,
Kristina