The player from Austria has requested a withdrawal two weeks ago. The issue was successfully resolved.
BetVili Casino - Player’s withdrawal has been delayed.
Amount: €300
BetVili Casino
Safety Index:Very lowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
0.9
BetVili Casino has a Safety Index of 0.9, which means some of the considered factors point to a very low level of safety. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
3 years ago
Public
Public
3 years ago
Translation
At the casino you only had problems first with the documents, now everything was accepted and now I can not reach anyone either via live chat or where the payout of 300 euros are simply gone and you said 1 time it is being processed, and now you get in touch no more are now a good 2 weeks ago just naughty. I started the new casino yesterday and paid out directly and the next day it was up. I paid out through Skrill
Automatic translation:
Public
Public
3 years ago
Dear chiller19,
Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal. Could you please confirm that your account has been fully verified? Do I understand correctly that your payment is still pending inside the account without being processed? Is it an internal casino system issue, or it’s related to your account only?
It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account, particularly if it’s your first withdrawal. Assuming that you have completed KYC verification successfully and had your withdrawal approved, I truly believe it’s only a matter of time before you’ll receive it.
Looking forward to hearing from you. Thank you in advance.
Best regards,
Petronela
Public
Public
3 years ago
Translation
hey Petronela i have sent all the documents my acc is verified that is why the mega strange that, the money doesn’t come, not even with payouts that i made a payout and live chat doesn’t write back at all the casino is the biggest crap that i’m in have seen my life
Automatic translation:
Public
Public
3 years ago
Sorry, I still don't understand if the payment is still pending inside your account without being processed or it has been sent already but never reached you? Thank you.
Public
Public
3 years ago
Translation
I don't see the payout, they have safely deleted it and I still can't get live chat
Automatic translation:
Public
Public
3 years ago
Thank you very much, chiller19, for providing all the necessary information. I will now transfer your complaint to my colleague Peter who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.
Public
Public
3 years ago
Hi chiller19,
I looked at your case and understand the situation. I will contact the casino and see if I can help. I would like to invite BetVili Casino to the conversation to participate in the resolution of this complaint.
Public
Public
3 years ago
We would like to ask BetVili Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, the complaint will become ‘unresolved’ which may negatively affect its rating.
Public
Public
3 years ago
Translation
hey thanks for the help've ddie 300 euros get many thanks 🙂
Automatic translation:
Public
Public
3 years ago
Dear chiller19,
I'm glad to hear that you received your funds. I will now mark the complaint as 'resolved' in our system. Thank you for using the Casino Guru complaint resolution center. Don’t hesitate to contact us if you run into any issues with this or any other casino in the future.
Best regards,
Peter
