BetVili Casino - Player’s struggling to complete the account verification.

ΤΟΥΣ ΕΣΤΕΙΛΑ ΤΗΝ ΤΑΥΤΟΤΗΤΑ ΤΟ ΔΙΠΛΩΜΑ ΟΔΗΓΗΣΗΣ ΚΑΙ ΤΟ ΔΙΑΒΑΤΗΡΙΟ ΓΙΑ ΝΑ ΜΟΥ ΤΑΥΤΟΠΟΙΗΣΟΥΝ ΤΟΝ ΛΟΓΑΡΙΑΣΜΟ ΚΑΙ ΕΝΩ ΜΟΥ ΕΧΟΥΝ ΤΑΥΤΟΠΟΙΗΣΗ ΤΗΝ ΚΑΡΤΑ ΤΟ ΛΟΓΑΡΙΑΣΜΟ NETTELER ΚΑΙ ΤΟ ΛΟΓΑΡΙΑΣΜΟ ΔΕΗ ΔΕΝ ΜΟΥ ΕΚΡΙΝΟΥΝ ΤΗΝ ΤΑΥΤΟΤΗΤΑ ΚΑΙ ΒΡΙΣΚΟΥΝ ΣΥΝΕΧΕΙΑ ΔΙΚΑΙΟΛΟΓΙΕΣ ΓΙΑ ΝΑ ΜΗΝ ΚΑΝΩ ΑΝΑΛΗΨΗ

Dear Kyriakos,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos takes KYC lightly and it might take a few working days to complete this thorough process.

Have you been informed what specifically seems to be a problem in verifying your account? Could you please advise how many days ago you’ve requested a withdrawal and started the account verification?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

το προβλημα δεν ειναι οτι καθυστερουν χρονικα, γιατι τους εστειλα την ταυτοτητα και μου απαντησαν οτι δεν δεχονται εγγραφα που ειναι γραμμενα στο χερι, τους εξηγησα οτι οι ελληνικες ταυτοτητες ειναι κατα αυτον τον τροπο γραμμενες, εν συνεχεια τους εστειλα το διπλωμα οδηγησης και μου το απεριψαν και αυτο και στη συνεχεια τους εστειλα και το διαβατηριο( το οποιο εχει ληξη γιατι εχω καιρο να το χρησιμοποιησω). τους εστειλα οτι εγγραφα ειχα και τα απεριψαν. θεωρω οτι το εκανα σκοπιμα για να μην μου δωσουν τα χρηματα.

Thank you, Kyriakos, for your reply. Is there any relevant communication that you could forward to petronela.k@casino.guru? Afterwards, we will contact the casino.

ΣΑΣ ΕΣΤΕΙΛΑ ΤΑ SCRIPT ME TO LIVE CHAT. ΕΑΝ ΘΕΛΕΤΕ ΣΑΣ ΣΤΕΛΝΩ ΚΑΙ ΤΑ ΕΓΓΡΑΦΑ(ΤΑΥΤΟΤΗΤΑ, ΔΙΠΛΩΜΑ ΟΔΗΓΗΣΗΣ ΚΑΙ ΔΙΑΒΑΤΗΡΙΟ).

Thank you very much, Kyriakos, for forwarding all the relevant communication. Could you please advise why your Driving License hasn't been accepted? If you wish to send me your personal documents, of course, you can.

Since your Driving License hasn't been accepted, could you please advise if you have provided a better quality of your ID?

Dear Kyriakos,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

ΜΕ ΤΟ ΔΙΠΛΩΜΑ ΟΔΗΓΗΣΗΣ ΠΟΥ ΕΧΩ ΜΠΟΡΩ ΝΑ ΟΔΗΓΩ ΣΕ ΟΛΕΣ ΤΙΣ ΕΥΡΩΠΑΙΚΕΣ ΧΩΡΕΣ ΔΕΝ ΕΧΩ ΚΑΤΙ ΑΛΛΟ ΝΑ ΠΩ.

Dear Kyriakos,

Could you please forward your Driving License to petronela.k@casino.guru?

Dear Kyriakos,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.