The player from Italy had requested the closure of his casino account, but the casino had consistently offered self-exclusion as the only option despite his multiple requests. After several attempts via email and chat, the player had confirmed that his account had been closed as per article 16 of the casino's terms and conditions. We had acknowledged the resolution of his issue and had closed the complaint.
Betunlim Casino - Player unable to close account.
Amount: ??
Betunlim Casino
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Resolved
Our verdict
Case closed
RESOLVED
Case summary
9 months ago
Public
Public
9 months ago
Translation
Account 8202818
Good day, I've requested account closure
but they won't perform the closure; the only available solution is to initiate self-exclusion
I don't want to initiate self-exclusion
I've emailed support and requested via chat, but they won't perform the closure
Automatic translation:
Public
Public
9 months ago
Dear Ramirexxx,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Although I understand your frustration, we are not in a position to force casinos to close players' accounts unless they express gambling problems. Since you do not want to request self-exclusion, the easiest solution is to unsubscribe from all communications with the casino and stop using the account. The vast majority of online casinos close inactive accounts sooner or later anyway.
If there is anything else I could help you with, please let me know, otherwise, I will be forced to close this complaint.
Thank you very much in advance for your understanding.
Best regards,
Kristina
Public
Public
9 months ago
Thank you
but after email and after several requests via chat
account is closed, as provided by article 16 of their terms and conditions
thanks you can close the complaint
Public
Public
9 months ago
Dear Ramirexxx,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Kristina
Casino.Guru
