The player from Brazil successfully withdrew previous winnings but faces refusal on a recent jackpot withdrawal. The casino has repeatedly requested documentation, and despite submitting everything, they now ask the player to wait up to 14 days, citing doubts about their identity.
Betunlim Casino - Player's withdrawal is delayed due to identity verification.
Amount: 10,400 R$
Betunlim Casino
Safety Index:HighSafety Index
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Case opened
Current status
Waiting for Casino Guru to reply
5d 19h 37m 55s
Case summary
yesterday
Public
Public
2 days ago
Translation
I made some deposits and successfully withdrew up to 1,500.00 reais without any issues.
I was playing last week on 11/01 when I hit the jackpot in the game. I requested a withdrawal, and they refused. They asked for documents, which were rejected, and then requested documents again, which I sent. Now they're asking me to wait up to 14 days, claiming they have doubts about my identity. If I sent all the documents along with a selfie, what is the doubt? I hope they resolve my issue.
Automatic translation:
Public
Public
yesterday
Dear elirom,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Betunlim Casino.
Please allow me to ask you a few questions, so I can better understand the situation.
- Is your account accessible to you? Can you log in?
- What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
- Did you achieve your current balance with the help of a bonus?
- Could you please list which documents you sent to the casino for verification?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
Casino Guru is examining the case
