The player's bets are not paid out and not counted towards wagering.The complaint was rejected as the issue was sportsbook related.
Bettilt Casino - The player's bets are not paid out.
Amount: €200
Bettilt Casino
Safety Index:LowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
4.0
Bettilt Casino has a Safety Index of 4, which means some of the considered factors point to a low level of safety. Explore this casino’s Safety Index
Case closed
Our verdict
Other
REJECTED
Case summary
3 years ago
Public
Public
3 years ago
Translation
I have a serious problem since Sunday (12/9/21). I place bets (all with odds above 1.8) and not all are credited to my bonus. Which makes my rollover unfeasible and consequently withdrawing the money. Can you help me?
Automatic translation:
Public
Public
3 years ago
Hello Jose,
Thank you for submitting your complaint and I'm really sorry to hear about your issue with Bettilt Casino.
Unfortunately, we can't help you with betting related issues as we are specialized on casinos, therefore our knowledge of the betting isn't enough to offer assistance in.
All I can recommend in this case is to try to read the terms and conditions or the bonus terms and you might find an explanation on your issue. If not, you can still contact the casino's support or in some cases the casino's licencing regulator as well. If there isn't anything casino related issue, we will be forced to reject the complaint.
Regards,
Nick
Casino.guru
Public
Public
3 years ago
Translation
Hi, thanks so much for the reply.
I've already contacted the home support and their response was unsatisfactory. I asked to speak to someone over the phone and was denied. They are being very intransparent. How do I speak to the home licensing regulator?
Thanks
Automatic translation:
