HomeComplaintsBettilt Casino - Player’s account has been blocked.

Bettilt Casino - Player’s account has been blocked.

Amount: 15,000 kr

Bettilt Casino
Safety Index:Low
Submitted: 25 May 2020 | Case closed : 09 Jun 2020
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

4 years ago

The player from Sweden submitted the requested documents, but then he found out that his account was closed for an unknown reason. We rejected the complaint because the player didn't respond to our messages and questions.

Public
Public
4 years ago
Translation

Hey! I registered yesterday and put in a thousand dollars. A few hours later I had SEK 15000 in the account and would withdraw.

I submitted what I wanted to be verified and tried to withdraw the money.

today tried to login to the site and then it says that my account is blocked and I should contact them. But they don't answer me.

Automatic translation:
Public
Public
4 years ago

Dear Lude,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If you tried contacting the casino via email, it may take a few business days to receive a reply. I would like to know if you still haven’t received any explanation of this situation please.

If yes, could you please forward me any relevant communication between you and the casino? My email address is kristina.s@casino.guru.

I will be waiting for your reply patiently and I hope I will be able to help you as soon as possible.

Best regards,

Kristina

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Public
4 years ago

Dear Ludde,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

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Public
4 years ago

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.

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