The player from Sweden submitted the requested documents, but then he found out that his account was closed for an unknown reason. We rejected the complaint because the player didn't respond to our messages and questions.
Hey! I registered yesterday and put in a thousand dollars. A few hours later I had SEK 15000 in the account and would withdraw.
I submitted what I wanted to be verified and tried to withdraw the money.
today tried to login to the site and then it says that my account is blocked and I should contact them. But they don't answer me.
Dear Lude,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If you tried contacting the casino via email, it may take a few business days to receive a reply. I would like to know if you still haven’t received any explanation of this situation please.
If yes, could you please forward me any relevant communication between you and the casino? My email address is kristina.s@casino.guru.
I will be waiting for your reply patiently and I hope I will be able to help you as soon as possible.
Best regards,
Kristina