Bettilt Casino - Player is struggling to verify his account.

Hello, good afternoon, I already sent photos of both the citizen card and the bill and my account has not yet been verified, can you give me more information?

Dear Tiago,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please understand KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. Each casino is unique and requires different documents from players.

I checked the F.A.Q. section (https://www.bettilt.com/en/info/faq) and I found this:

"Do I need to submit documents to validate my account?

Typically, this process is only performed when you request your first withdrawal. You must prove your identity, address and credit card if you make transactions with it."

You can validate your account by uploading your documents through the option "KYC Verification" on your account. 

Since I don’t work for this casino, I cannot tell you exactly which documents are required. However, I am sure the casino’s support can provide you with the most accurate information. I would recommend you contacting them either via email support@bettilt.com or via live chat. Live chat agents are available from 11am until 10pm WET.

Please let us know if this advice was helpful. Looking forward to hearing from you.

Best regards,

Kristina

I've sent the documents several times and until agr nd

Tiago, have you tried contacting the casino regarding this issue as sugested?

Dear Tiago,

We are extending the timer by 7 days. Please, be aware that in case you fail to reply in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.