Betsson Casino - Player’s deposit has not been credited to the casino.

Dear Eugabilim,

Thank you very much for submitting this complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions to make sure I understand your situation completely.

Was it your first deposit in this casino?

When was the last time you communicated with the casino regarding your lost deposit?

Have you sent the deposit slip as well as all the relevant communication between you and the payment provider to the casino's finance department?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Please be aware: At Casino.Guru, we never ask for your casino account password. While we may request information, we never seek access to your account. Please refrain from sharing your password with any third party. We primarily communicate through official threads, occasionally via email for requested supporting evidence or relevant communication.

Bom dia,

Este não foi o meu primeiro depósito. Já jogo na Betsson e nunca tive problemas. Sei que eles são de confiança. Só gostaria de me resguardar e pedir celeridade na resolução.

Todos os dias eu estou entrando em contato com eles para pelo menos saber um prazo. O cassino tem respondido, mas eu preciso ter certeza e saber um prazo.

Você enviou o comprovante de depósito, bem como todas as comunicações relevantes entre você e o provedor de pagamento, ao departamento financeiro do cassino? Enviei o comprovante e diversos documentos que foram solicitados pelo cassino

Agradeço pela ajuda.

I completely empathize with your frustration, Eugabilim. As I mentioned previously, the process of locating and refunding your funds to your bank account or crediting them to your casino account may take some time. In order to give the casino sufficient opportunity to investigate and resolve the issue, I will extend the timeline for an additional 22 days, making it a full month. If no progress is made by then, we will step in and intervene. Let's remain optimistic and anticipate positive news regarding your deposited funds.

Thank you for your patience and understanding in advance.

Estou confiante que o cassino resolverá logo. Ontem recebi contato do meu gerente de contas, e ele foi extremamente atencioso e solícito!

Caro time da Betsson,

Gostaria de expressar minha sincera gratidão pelo empenho, compromisso e profissionalismo demonstrados por toda a equipe durante a resolução do problema. Seu esforço incansável não passou despercebido, e agora, mais do que nunca, tenho plena confiança na empresa. Agradeço a todos os envolvidos por sua dedicação e diligência em garantir uma experiência positiva para os clientes. 

Atenciosamente

Dear Eugabilim, since almost a month has passed, I would like to ask you: Has your deposit been credited to your casino account, or has it been returned to your bank account? Please let me know.

Dear Eugabilim,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.