Betsson Casino - Player reports withdrawal delays and account closure.

The company intentionally delayed my withdrawal and asked for my PayPal proof 5 times for identification, even though all the details were clearly visible. After this, they did not send me my money after the 24-hour time frame for withdrawals in the company. As a result, I lost the money. They knew I was playing with a lot of money, and they did this on purpose. Now, I want to request all of the deposits back from the casino minus the withdrawals or the entire amount that they intentionally delayed. After what happened, I went into Live Chat to ask for a bonus and they closed my account, which I suspect was so that I wouldn't have evidence of the delay.

Dear Iontaf7777555,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please understand, that we can’t penalize the casino for closing your account. Casinos, in general, have a right to restrict or even close players’ accounts if they suspect irregular play or other questionable activities or for no reason at all. 

If there are no funds being held, I’m afraid, there’s not much we can do for you.

I want to emphasize that the verification process could span several business days. If you find it challenging to remain patient and collaborate with the casino during the account verification period, and you're tempted to use your winnings for playing and end up losing them, I urge you to consider seeking professional assistance. To locate Gambling Centers in your country, you can click on this link (here).

Please let me know if there is any additional information that I have overlooked, but I’m afraid I will be forced to reject your complaint as unjustified. I wish I could be of more help. Thank you in advance for your reply and understanding.

Best regards,

Petronela

Dear Iontaf7777555,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that we must reject this particular case due to the lack of response from the player regarding our messages and questions. As a result, we are unable to proceed with any further investigation or provide potential solutions to address the issue at hand. However, we want to emphasize that the player retains the option to reopen this complaint at any time in the future should they decide to do so. We remain open and willing to assist with resolving the matter should the player choose to resume communication.