Betsson Casino - Player complains about possible game manipulation.

I believe that the Gates of Olympus 1000 game is rigged. It's incredible to think that I purchased free spin bonuses for 100 PEN and received back such a terribly negative return. Out of 12 purchased bonuses and an investment of 1200 PEN, I received hardly anything - it was almost entirely loss. Not even a single game round returned my bonus purchase investment. This game is definitely manipulated. I never even reached a x100 return on the bonus, which is absolutely dismal. It was a very poor experience with only losses. I would demand a refund, as I don't think this can be justified by the game's 98% return to player (RTP) rate.

Dear yamirpoma,

Thank you very much for submitting your complaint. I want to inform you that we cannot make a case solely based on what you are describing. Sometimes you might get lucky and sometimes not; that's how casinos and casino games work. I would recommend reading our article about Payout ratio (RTP): https://casino.guru/learn-about-games-of-chance-rtp-variance.

If you have more information that would help our case, please forward it to me. Unfortunately, at this time, if we don’t have any evidence proving that something unfair is going on, there is nothing we can do. Please do not hesitate to contact me if there is anything else, I could do for you regarding your complaint.

Best regards,

Nick

In this case, what evidence could I send you? I have all the rounds of game purchases and the results of the plays where everything is negative. For example, I completed 12 bonus rounds, of which none of them at least returned the investment of the purchase of at least a bonus is amazing! Someone say this rtp is not justifiable

Dear yamirpoma,

We were in contact with the casino but I was only recommended you contact the casino support. As the casino doesn't seem to want to cooperate with us with the resolution of this complaint, I recommend you contact eCOGRA - an alternative dispute resolution service (https://ecogra.org/alternative-dispute-resolution/#!) and submit a complaint to them. I believe you will have a better chance to resolve your issue with their help.

Best regards,

Nick

Dear yamirpoma,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.