HomeComplaintsBetspinz Casino - Player's winnings are being confiscated.

Betspinz Casino - Player's winnings are being confiscated.

Black points: 3000

Amount: $3,000

Betspinz Casino
Safety Index:Very low
Submitted: 30 Oct 2024 | Unresolved : 07 Nov 2024
Unresolved Our verdict

Unreasonable excuse

UNRESOLVED

Case summary

2 weeks ago

The player from Texas encountered issues with a casino after winning $3000 following a promotional offer. Upon attempting to cash out, she was asked to pay a $20 fee for verification, which she refused, leading to error messages about reaching a limit to continue playing. The player claimed the casino was fraudulent and demanded her winnings. The Complaints Team investigated and confirmed that Betspinz Casino showed numerous signs of being a scam, advising her against making further deposits and suggesting she report the incident to legal authorities for potential resolution.

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3 weeks ago

Found this site advertised on Google,Free $30 sign up,secure ECT.I registered played win$3000 I screenshots everything, went to cash out needed to pay$20 first for verification since I had never made a first purchase but the bonus was free didn't advertise string's attached... after me refused to pay, Error messages started popping up stating I had reached my limit and HAD to first redeem before could continue to play.. This casino is a fraud and scam. And should be shut down, fined and I want my winnings, again I have screenshots.Thank You

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3 weeks ago

Dear c.morehead50,

Thank you for submitting your complaint. I’m sorry to hear about the issue you're facing. Unfortunately, it appears that you may have fallen victim to a fraudulent scheme. Our investigation into Betspinz Casino suggests that it is likely a scam casino. While it is common for casinos to require a verification deposit from players when withdrawing winnings from a no-deposit bonus, we do not recommend doing this in this case. We have previously encountered a situation with this casino where, even after the initial deposit was made, they demanded an additional deposit from the player.

Could you please share your communication with the casino regarding the verification deposit? Send emails or chat transcripts to my email at dominika.l@casino.guru, or post screenshots here.

To assist you further in avoiding such situations in the future, we have compiled an informative article on how to choose a secure online casino. You can find it here: https://casino.guru/how-to-choose-an-online-casino.

Thank you very much in advance for your reply.

Best regards,

Dominika

Edited by a Casino Guru admin
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2 weeks ago

fileHi, thank you for getting back to me,so here is the procedure they provide via chat believe AI generated..and file here is what pops up when you attempt to play longer without REEDEEM.. Hope this helps and thanks again

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2 weeks ago

Dear c.morehead50,

We conducted a thorough review of Betspinz Casino, and in addition to the red flags I mentioned in my response, we discovered several other indicators that suggest this platform is fraudulent.

There are several complaints from players who were requested to deposit money in order to be able to withdraw - but they did not receive their winnings in the end: https://www.trustpilot.com/review/betspinz.com

I strongly urge you NOT TO DEPOSIT any more money to this casino, because it's more than probable that you will never see your deposits or winnings again.

To assist you further in avoiding such situations in the future, we have compiled an informative article on how to choose a secure online casino. You can find it here: https://casino.guru/how-to-choose-an-online-casino

Unfortunately, we are unable to provide direct assistance with your current predicament. We advise you to report the incident to the police or a relevant legal authority for further investigation and potential resolution. Your cooperation with the appropriate authorities will help prevent others from falling victim to similar scams.

I'm sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with any other casino in the future.

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