Thank you for your reply. Usually, we recommend players wait up to 14 days for their winnings to appear in their bank account. Moreover, for your first withdrawal request to be approved, you have to pass the verification first. The KYC verification is an essential process during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos take KYC lightly and it might take a few working days to complete this thorough process.
Could you please advise which documents you have already provided and when exactly did you send the last one?
Have you provided all the required documents as soon as possible and in the correct format?
Have any of your documents been approved in the meantime?
Thank you for your reply. Usually, we recommend players wait up to 14 days for their winnings to appear in their bank account. Moreover, for your first withdrawal request to be approved, you have to pass the verification first. The KYC verification is an essential process during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos take KYC lightly and it might take a few working days to complete this thorough process.
Could you please advise which documents you have already provided and when exactly did you send the last one?
Have you provided all the required documents as soon as possible and in the correct format?
Have any of your documents been approved in the meantime?