The player from Germany deposited money to the casino using Mifinity 12 hours earlier, but the funds had not appeared in her casino account. Despite showing receipts and contacting chat support and email multiple times, there had been no response. The issue was resolved after the casino credited the money conditionally based on the provided screenshot. The Complaints Team marked the complaint as resolved.
Betsolino Casino - Player’s deposit is missing.
Amount: €50
Betsolino Casino
Safety Index:Very lowSafety Index
Casinos with a Very low Safety Index usually have many relevant complaints from players or other relevant issues. In general, we don't recommend playing at casinos with a Very low Safety Index.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
3 months ago
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3 months ago
Translation
12 hours ago, I made a deposit using Mifinity. The money was properly transferred from Mifinity to the casino (I have the receipt). So far, nothing has appeared in the casino account. The chat support told me to wait. I have sent multiple emails, but I have not received any response. Zero reaction!!! I have also sent multiple receipts, and still nothing!!! What kind of casino is this? I am now asking for GURU’s support. I am just getting nowhere. I cannot and will not give this money away!!! Especially not to a casino like this!!
Automatic translation:
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3 months ago
Dear Roswitha74,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate, but bear in mind, that it’s a complicated process that takes approximately one month. In these cases, the casino usually has its hands tied.
I’m sorry that we couldn’t be of much help at this time. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding.
Best regards,
Veronika
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3 months ago
Translation
Thank you, but the problem has been resolved. The money was credited to me conditionally and based on the screenshot. The casino is now taking care of it. Thank you and the casino.
Automatic translation:
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3 months ago
Dear Roswitha74,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Veronika
Casino.Guru
