BetSofa Casino - Player’s struggling to complete account verification.

Ich warte seit 4 Tagen seitdem 06.11.22 auf die Verifizierung von meines Konto ich habe alle Unterlagen hin geschickt aber nichts passiert und ich werde nur hingehalten das es ja bald passiert usw. es geht um lächerliche 1000 Euro die ich auszahlen möchte. Überall steht das es eine schnelle Verifikation hat aber das ist absolut nicht der Fall. Wäre nett wenn Ihr mir helfen könntet mein Geld zu bekommen danke.

Dear renemeyer384,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos takes KYC lightly and it might take a few working days to complete this thorough process.

If you are sure that you provided all the required documents, I can only recommend that you wait for at least one more week to give the casino enough time to process your documents. I will keep this complaint open in the meantime, so please inform us about any further developments.

Thank you in advance for your reply.

Best regards,

Kristina

Dear renemeyer384,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.