Dear Wilhamek,
We apologize for the way this situation has made you feel. You can be assured that we are constantly working to improve our services and provide you with the best possible experience.
Let us inform you that the additional documents were requested by the Verification Department only for security purposes and in accordance with our Terms and Conditions, specifically clause 5.1.:
"Know Your Customer is the procedure according to which we reserve the right to request additional documents, which include, but not limited to: passport or ID; Proof of Address (Passport address page, Utility bill, Bank or Payment institution statement), selfie with passport or ID; or other documents upon BETSOFA Compliance Department discretion. Please note that Driving License cannot be accepted as ID and/or Proof of Address."
Please be advised that the AML department is requesting proof of ownership of the phone number, official 2023 tax return and salary slip for the 2024 period, and notarized passport in accordance with KYC policies and anti-money laundering regulations. These measures help ensure the safety and security of both parties. Please note that it is our goal to process winnings as quickly as possible and we do not intend to delay processing.
Kindly note that once the additional documents are submitted, they will be processed quickly.
Thank you for your understanding.
Kind regards,
Betsofa Casino Team
Dear Wilhamek,
We apologize for the way this situation has made you feel. You can be assured that we are constantly working to improve our services and provide you with the best possible experience.
Let us inform you that the additional documents were requested by the Verification Department only for security purposes and in accordance with our Terms and Conditions, specifically clause 5.1.:
"Know Your Customer is the procedure according to which we reserve the right to request additional documents, which include, but not limited to: passport or ID; Proof of Address (Passport address page, Utility bill, Bank or Payment institution statement), selfie with passport or ID; or other documents upon BETSOFA Compliance Department discretion. Please note that Driving License cannot be accepted as ID and/or Proof of Address."
Please be advised that the AML department is requesting proof of ownership of the phone number, official 2023 tax return and salary slip for the 2024 period, and notarized passport in accordance with KYC policies and anti-money laundering regulations. These measures help ensure the safety and security of both parties. Please note that it is our goal to process winnings as quickly as possible and we do not intend to delay processing.
Kindly note that once the additional documents are submitted, they will be processed quickly.
Thank you for your understanding.
Kind regards,
Betsofa Casino Team