BetsEdge Casino - Player’s funds have disappeared from his account.

These guys stole money out of my account do not play here i promise thbes guys will scam you SCAM SCAM SCAM SCAM THEIFS THEIFS THEIFS e

Dear Braxdon,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. In order for me to be able to help you with this case, could you please be more specific? Did you try to communicate this issue to the casino? Could you please send me any relevant communication between you and the casino? Casinos should ensure privacy and security of all players and their accounts. I believe, we will be help you to resolve this issue as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

Dear Braxdon,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Thank you very much Braxdon for providing all the necessary information. I will transfer now your complaint to my colleague Jozef who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Right on what do we do from here do you suppose?? Josef these guys are dirty

Hello Braxdon, thank you for providing us with the information we requested. We will now try to get in touch with the casino.

Since we haven’t received any response from the casino regarding the issue, we are forced to close the complaint as ‘unresolved’.

The casino can reopen this complaint anytime.

We’ve reopened this complaint as per the casino's request. We would like to give this case one more chance to get resolved and help both involved parties to reach to a satisfactory conclusion.

Hello Braxdon!

I hope you are doing well.

I'm really sorry to hear that you have been treated this way at our casino. Could you please send me your username or email address you I can look into this further?

Thank you!

Kind regards,

BetsEdge

Ill never play here again so unprofessional never been scammed this much by a casino.. Tried resolving this issue by sending screen shots of offers for free spins because of this issue and even credits too the account.. At one point it seemed as their chat was hacked by terrorist group kinda scary... The most recent try to make things right even after sending screen shots of their offers for what happened still basically laughed and said sorry nothing we can DO DONT PLAY HERE!!! PLEASE

Hello Braxdon!

Thank you for your response.

I'm really sorry about this, we have changed owner and the full team behind BetsEdge. This was made after you submitted your complaint. I would love to help you to solve this issue if you are interested in that.

Please let me know how you want to proceed.

Kind regards,

BetsEdge

Let's resolve right now sir since your telling me you changed owner I'm willing to believe you... Whatever you think is fair

I wouldn't want too pay for an old owners mistake I've been in the same situation so I'm willing to be understanding with you. Once we can agree I'll go ahead and close the dispute

Not only that but I'll go ahead and help give you a good review for being big enough too make up for your old owners mistake that goes along way.. lets me know that your new place is the real deal so

Trying to get a hold of support been waiting for 2 ???

Okay 3 1/2 hours still no response from chat support I'm not sure if what your claiming is real. Anyways not only the money and free spins that were offered to me on top of that you guys wouldn't refund my money while my mum was in chemo for hodgkin's lymphoma. I really needed that money to help her and you guys all claimed that I would get my money ASAP for a refund and I never did. It's Taking you four hours+ at this point now to answer chat support this is really sketchy you guys anyways I'll wait to hear from you. I guess because I can't get hold of anyone in chat support alright goodbye I hope you make the right decision.

Nevermind these guys are just trying to save their reputation I'm not falling for it

We would like to ask the Casino to provide us with explanation. We are extending the timer by 7 days.

These guys customer services after trying to constantly remind them of free spins that are owed and they just laugh at it so these are the last two and I'm sorry for the language but it gets so frustrating I wish they would have just kept this case closed.... I wanted to believe that he was telling the truth but now I'm angry again anyway here's the last two chats ever since the casino requested to reopen.

Hello Brandon.

Could you confirm that the issue is resolved, please?

Thank you for using the Casino Guru complaint resolution center. We are glad to hear that your issue got resolved. We will now mark it as 'resolved' in our system.

Best regards, Jozef

Casino.Guru