The player from Lithuania successfully withdrew 8 sol on September 17th but is currently facing a pending withdrawal of another 8 sol due to a security check, without any additional information or timeframes from the casino.
Betpanda Casino - Player's withdrawal is delayed.
Amount: €4,900
Betpanda Casino
Safety Index:Above averageSafety Index
Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe.
Case opened
Current status
Waiting for Casino Guru to reply
6d 19h 0m 59s
Case summary
4 hours ago
Public
Public
11 hours ago
On Sep 13th deposited 8 sol and started gambling. On 17th Sep withdrawed 8 sol and they were sent to my wallet in 2 hours. After that on the same day requested an additional 8 sol withdrawal and it is still pending due to a security check on my account. Still have 27 sol in there. No additional info or timeframes are provided. Also they are not requesting anything. Could you please help me with it?
Public
Public
5 hours ago
Dear lokoj4282,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Could you please confirm that you have passed the KYC verification?
- Did you accumulate your winnings with or without an active bonus?
- Could you please share your communication with the casino regarding the withdrawal? Send emails or chat transcripts to my email at dominika.l@casino.guru, or post screenshots here.
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Dominika
Public
Public
4 hours ago
Sure.
They did not asked for any documents for KYC yet.
No, i havent accepted any bonuses from them, played with my money.
Emailed you my communication with them.
Casino Guru is examining the case
