The player from the United Kingdom faced repeated withdrawal rejections despite his account being verified. Customer support offered no explanation and directed him to email support, which had not responded. The player later indicated that he received an email from the casino stating that his winnings came from a restricted game and requested to hold off on raising the complaint. The complaint was ultimately closed without resolution due to a lack of confirmation from the player regarding the status of his issue.
Betnuvo Casino - Player’s withdrawal requests are repeatedly rejected.
Amount: €650
Betnuvo Casino
Safety Index:Very lowSafety Index
Casinos with a Very low Safety Index usually have many relevant complaints from players or other relevant issues. In general, we don't recommend playing at casinos with a Very low Safety Index.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
2 months ago
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3 months ago
Repeatedly rejects withdrawal requests despite account being verified. Chat say they have no information to explain rejections and direct me to email support@betnuvo.com. No replies to emails.
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3 months ago
Dear barney147,
Thank you very much for submitting your complaint. I’m sorry to hear about the issues you are experiencing with your withdrawal requests at Betnuvo.
To better understand your situation and assist you effectively, could you please provide some additional information? Specifically:
- Can you confirm the dates and amounts of the withdrawal requests that were rejected?
- Have you received any specific error messages or reasons for the rejection of your withdrawal requests?
- When was your account verified, and did you receive confirmation of the successful verification?
- Could you provide any screenshots or copies of the chat conversations and emails you have sent to support@betnuvo.com?
Please forward any relevant communication to petronela.k@casino.guru.
I hope we will be able to help you to resolve this issue as soon as possible.
Thank you in advance for your reply.
Best regards,
Petronela
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3 months ago
Hi, I have received an email from betnuvo support stating that my winnings came from playing a restricted game. I will now check their bonus ts and cs to verify. Please hold off raising my complaint with them. Thanks
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3 months ago
Thank you, barney147, for your reply. Do I understand correctly that your problem has been resolved successfully in the meantime? Do I have your permission to close this complaint as resolved or is there anything else we could try to help you with?
Looking forward to hearing from you.
