Betmotion Casino - Player’s withdrawal has been delayed.

Initially, I requested a withdrawal of over 6000 pesos on May 31 through Interbank Transfer. The four methods for withdrawals—Interbank Transfer, Bitcoin, Skrill, or Neteller—are supposed to take 5 business days. When the days passed, I contacted the chat support, who "escalated" my account and said I would receive an email within 24 hours. Well, the email never arrived, but the excuse was that they were having issues with international withdrawals. On June 13, I canceled the withdrawal, played a part of it, and left 2000 pesos, which I decided to withdraw via Bitcoin this time, as it is not international. It's now June 28, and I’m getting the same excuse. I even offered to change the withdrawal to Skrill, asking that they deposit it in Euros or their native currency; I would handle the currency exchange through Skrill, but all they tell me is to wait. I would understand if it were a bonus or if my account wasn't verified, but I’ve been playing there for over 4 years. I made my deposit, canceled the bonus that was automatically added for depositing with Skrill, and when I try to withdraw, they give excuses that don't seem credible. Betmotion is an international casino; is it possible that no one has received their withdrawal?

Dear jorge8a07,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you made any successful withdrawals from the casino in the past?
• Could you please share your recent communication with the casino regarding the withdrawal issue? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Yes, I took screenshots of the retreats from 2019 to 2022 and I had not saved any conversations except the last one, but I already sent it including the screen shots.

Thank you very much, jorge8a07, for providing the necessary information. I will now transfer your complaint to my colleague Mirka (miroslava.d@casino.guru)  who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.  

Thank you very much, I hope Betmotion has not changed its response.

Dear jorge8a07,

My name is Mirka, and I will be assisting you in solving this case. Now I would like to invite Betmotion Casino representative to join this conversation.

Dear Betmotion Casino,

Could you please provide clarification regarding this case?

Thank you in advance,

Mirka

Dear Jorge and Casino Guru.

We are very sorry about this problem. There was an issue with our payment processors, which caused the delay.

Jorge, your withdrawal was processed yesterday, as informed by email.

We are taking measures to stop these delays from happening again in the future. Our goal is to give our customers the best user experience possible.

Best regards,

Betmotion Team.

You have already made the withdrawal, thank you very much

Dear jorge8a07,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Mirka

Casino.Guru