Betmaster Casino - Player’s withdrawal has been delayed.

After the first withdrawal, I was asked to go through the verification process. I conducted the verification process and sent all the required documents, and for a month and 17 days I have been waiting without my problem being resolved Every time they ask me to wait

Hello Saber25,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Betmaster Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when exactly is the verification process ongoing? Which documents have been already approved and which ones not? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

My account verifications started on May 10, 2024

I sent all the required documents, a Skrill account statement with the ID card, a photo with the ID card, a screenshot of my Skrill account, and a screenshot of the deposit process via USDT.

For a month and 17 days, I have been waiting without a solution to my problem. Every time I talk to support, they say we are waiting for a response from the competent authorities.

Thank you Saber25 for all the information provided. I will now forward your complaint to my colleague Natalia (natalia.b@casino.guru) who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

ok thanks

Hi Saber25,

I've just reviewed your case and am sorry to hear about your struggles with verification. I will try to help you by contacting the casino and we'll see what can be done when they reply.

In the meantime, could you please specify what if you sent your Skrill statement in the correct format? In the screenshot you shared in your first message, the support requested an updated statement in the proper format - have you done it?

Dear Betmaster Casino, I'd like to invite you to join this conversation and participate in resolving the player's complaint. Could you please share more information regarding the case? Would you please specify the current status of the player's KYC? Have you received all the necessary documents from the player?

I'm looking forward to hearing from you. In case of any supporting evidence, feel free to send it to my email natalia.b@casino.guru.

Kind regards,

Natalia

Yes, I downloaded the account statement, sent it, and gave them my Skrill account information in order to log in and download the statement they wanted

Dear Saber25, I have received your emails with the attachments. Could you please specify if you used this Skrill wallet for deposits to the casino or withdrawal requests?

In the year 2023, I used Skrill to deposit only, then I lost my money and did not withdraw via Skrill Then I deposited the money via USDT Via my account binance All this two months ago The last withdrawal I requested was via USDT To my account binance I haven't used Skrill since December 2023

These are all my transactions on my Skrill account

For a month and 22 days, I have been receiving the same response from support. I think it is an automatic message. They do not provide any explanation and explain the problem to you, and this is my right