Betmaster Casino - Player’s experiencing difficulties withdrawing his winnings.

I've been playing at Betmaster for almost a year. However, I never had problems with withdrawals of 50 euros 100. In the meantime I won 500 euros and I'm almost four days without receiving it because it is always canceled and I support it well with the story that the department is in trouble. Fire to 4 days? Am I the only one?

oops if i'm good for deposits because i already deposited much more than that at Betmaster i'm also good to receive! Please appreciate help.

k payment system in question is ecoPayz because I always deposit there and received it there. Compliments

Dear Leandro,

Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal. Do I understand correctly that your payment is still pending inside the account? Could you please advise if you have accumulated your winnings with or without an active bonus?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint.

Assuming that you have completed KYC verification successfully and had your withdrawal approved by the casino, still if you don’t receive your winnings by then, please, let us know and we will try to help you. Thank you in advance for your reply.

Best regards,

Petronela

Dear Leandro,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.