Betiton Casino - Player’s experiencing technical difficulties.

Hi you helped me before i hope you can help me this time,

I was playing the game the alchemist gold, at Casino Betiton, i entered the .01 for .20 but i see that this .01 change by itself to another amount without our knowledge. It changed to 80.00. Since i entered .01 i did not expected that this amount would change to 80.00 ( if you go to the game and enter .01 you can see this amount swicht to 80.00 without expecting that this would happen) so i lost 80.00. Is there something we can do.

Thank you for your help.

Denise S***

Dear Denise842,

Thank you very much for submitting your complaint. I’m very sorry to hear about your negative experience. Do you happen to have some kind of proof so we can see what is going on? In this case, the best option would be a video recording.

When you notice a software bug, you should immediately stop playing and inform the casino about it. Did you continue playing when you noticed the problem? Could you please confirm that you discussed this issue with the casino?

Looking forward to hearing from you.

Best regards,

Kristina

Hi unfortunately i cannot prove it, i played today and the amount played did not changed, so i guess,there is nothing ee can do, so from now on i have to be more careful when i play, expensive lesson.

Thank you.

Denise S***

Denise842, thank you very much anyway, we would really like to help you, but I am sure you understand it is difficult for us to proceed with a case like this without any supporting evidence. Unfortunately, after gathering all the necessary information we are rejecting this complaint. Sorry we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino and we will try our best to help.