BetItAll Casino - The player's dissatisfied with the casino's RTP.

Hi deposited SEK 120,000 in total since I opened the account and have not even won back 1% of this money where is their rtp

Dear maroun2021,

Thank you very much for submitting your complaint. I want to inform you that we cannot make a case solely based on what you are describing as I have explained to you a while ago in your previously submitted complaint (here). Sometimes you might get lucky and sometimes not; that's how casinos and casino games work. I would recommend reading our article about Payout ratio (RTP): https://casino.guru/learn-about-games-of-chance-rtp-variance.

If you have more information that would help our case, please forward it to me. Unfortunately, at this time, if we don’t have any evidence proving that something unfair is going on, there is nothing we can do. Please do not hesitate to contact me if there is anything else, I could do for you regarding your complaint.

Best regards,

Nick

Hey, it's not just that I didn't win. I have left money in my gaming account 4500 SEK which disappeared and the casino cannot explain where this money is, I have been arguing with them for 2 weeks about this.

Do you have any screenshot or evidence that you had the above mentioned balance on your casino account and that it disappeared?

Hi, it was astropay that had not credited my account, they went back to my bank account.

Dear maroun2021,

I'm sorry but it's starting to make no sense for me. Firstly you complained about the casino RTP. After that you claim that the casino removed your balance from your casino account and when I asked for more detailed description of it, you talk about a deposit which was sent back to your own payment account?

Can you please clarify the exact issue?

As I described, it was not the casino that credited the account but the payment provider astropay, I understand that it was difficult for you to connect it but you know anyway.

Hi Team.

Please provide the email of a casino.guru representative so that we can send answers to some of the questions provided here regarding this player, his game, and his style of behavior.

Sincerely,

Bet it All Team.

Please send it to nikolas.b@casino.guru.

Hi Team.

Thank you. The information has been sent to the email provided.

Sincerely,

Bet it All Team.

What have they sent about me and about my behavior, quite strange that after I complained to the casino guru, I won tbx almost the ones I put in.

If you and this casino are going to send about me but not tell me anything then close this case i have nothing more to say this is last time i answer now.

The complaint will be now closed based on the player's request.