BetItAll Casino - Player’s struggling to withdraw her winnings.

Auszahlung kann per Banküberweisung nicht gemacht werden, da das Bankkonto vom casino nicht aufgefüllt sei.....

Was für eine Aussage. Mehrmals Kontakt aufgenommen mit Support. Erfolglos.

Dear Susan500,

Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal issue.

Please understand, that the variety and accessibility of payment methods are not managed by the casino exclusively. Several factors as the Licensing Authority, geolocation, contracts with the payment providers, and bank restrictions, all have a major influence. If a payment method was available for deposits, it doesn’t mean necessarily, that it will be offered for withdrawals too, also it can be discontinued at any time. Unfortunately, casinos are sometimes powerless and limited in offering payment methods to their customers.

Could you please advise if you have been informed about any alternative method to withdraw your winnings?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Ich habe bereits mehrer Auszahlungen per Banktransfer über diesesCasino getan. Ist also möglich. Darum komisch....

Die Auszahlungmöglichkeit ist also möglich. Die Erklärung gem Casino das Bankkonto von ihnen ist nicht aufgefüllt....

Thank you very much, Susan500, for providing all the necessary information. I will now transfer your complaint to my colleague Michal (michal.k@casino.guru) who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.  

Hello Susan500,

I'm Michal and I have taken over your complaint. I have reviewed this case and I will contact the casino to shed more light on this matter.

We would like to invite BetItAll Casino to join the conversation.

Dear BetItAll Casino,

Can you please provide more information regarding the player's withdrawal method issues? What other withdrawal methods can you offer to the player?

Habe das Geld eben erhalten. Besten Dank

Great news, Susan500. I'm glad to hear that you successfully received your winnings.

As the complainant confirmed that the funds were successfully received, we consider this complaint to have been successfully resolved. We will now close it as "resolved" in our system. I would like to thank both parties for their cooperation and please do not hesitate to contact us if you encounter any problems with this or any other casino in the future.

We are here to help you.

Best regards,

Michal