The player from Switzerland is experiencing difficulties withdrawing her funds due to limited availability of payment methods. After our intervention, we were able to help the player to get their winnings. The player confirmed they received the funds in the end. The Player’s complaint has been resolved successfully.
BetItAll Casino - Player’s struggling to withdraw her winnings.
Amount: 400 CHF
BetItAll Casino
Safety Index:HighSafety Index
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Resolved
Our verdict
Case closed
RESOLVED
Case summary
1 year ago
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1 year ago
Translation
Payout cannot be made by bank transfer because the bank account is not filled by the casino.....
What a statement. Contacted support several times. Unsuccessful.
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1 year ago
Dear Susan500,
Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal issue.
Please understand, that the variety and accessibility of payment methods are not managed by the casino exclusively. Several factors as the Licensing Authority, geolocation, contracts with the payment providers, and bank restrictions, all have a major influence. If a payment method was available for deposits, it doesn’t mean necessarily, that it will be offered for withdrawals too, also it can be discontinued at any time. Unfortunately, casinos are sometimes powerless and limited in offering payment methods to their customers.
Could you please advise if you have been informed about any alternative method to withdraw your winnings?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards,
Petronela
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1 year ago
Translation
I have already made several bank transfer withdrawals through this casino. So it's possible. That's why funny...
The payout option is therefore possible. The explanation gem casino the bank account of them is not funded....
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1 year ago
Thank you very much, Susan500, for providing all the necessary information. I will now transfer your complaint to my colleague Michal (michal.k@casino.guru) who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.
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1 year ago
Hello Susan500,
I'm Michal and I have taken over your complaint. I have reviewed this case and I will contact the casino to shed more light on this matter.
We would like to invite BetItAll Casino to join the conversation.
Dear BetItAll Casino,
Can you please provide more information regarding the player's withdrawal method issues? What other withdrawal methods can you offer to the player?
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1 year ago
Translation
Just received the money. Thank you very much
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1 year ago
Great news, Susan500. I'm glad to hear that you successfully received your winnings.
As the complainant confirmed that the funds were successfully received, we consider this complaint to have been successfully resolved. We will now close it as "resolved" in our system. I would like to thank both parties for their cooperation and please do not hesitate to contact us if you encounter any problems with this or any other casino in the future.
We are here to help you.
Best regards,
Michal
