Betinia Casino - Player has been accused of opening multiple accounts.

Moro. So I made an account, logged in and played. I won about € 900 I was playing with an account left with € 806 when I tried to confirm my email so I could make a withdrawal. There was a message that I already have an account there I am losing money with the account closed but letting sign in through trustly. I don't remember having another account, it's possible that I've visited with bank IDs to look at new pages I haven't played there before. And there is no benefit to me from any other account I don't use bonuses etc. I made a deposit of 20 € I played and once I won it comes but an English message where the account is closed when the double account didn't complain when email was already in use and nothing else allowed the deposit to play Now I didn't answer the email anymore but an automatic message when I asked which other account was played from there or why the money won with my own money disappears. Played at many casinos never had a problem but this was a pretty good day.

Dear Tuomas,

Thank you very much for submitting your complaint. I’m very sorry to hear about your problem.

We will contact the casino and ask for supporting evidence, but, before we do so, could you please confirm that you haven’t activated any promotional offer when depositing funds into your account? To the best of your knowledge, is there a possibility that someone else from your family members or neighbors has opened an account from the same IP address or device as yours, using the same email address?

If there’s any relevant communication, please forward it to petronela.k@casino.guru.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Thank you very much, Tuomas, for your emails. Do I understand correctly that your account has been blocked because your casino accounts in sister casinos have been blocked previously?

You understood correctly first the account was closed when I had bank IDs

sometimes looked at the account. So how do I still get to Bethany and not from there

have not played any .. Now so I made an account I played and won .. Accused

the double account top then changed and it was said i am someone

sister casino closed. I didn’t know it affected everyone and why

I still get to Bethany then. I always close the casino if there is one

someone with a problem or payments takes .. Now I don't understand why the gains

was exported and even taken the bank account to open it registered account

closed.

Thank you very much, Tuomas, for your reply. Could you please advise if you have ever requested an account closure or a self-exclusion from any of the following casinos https://www.authorisation.mga.org.mt/verification.aspx?lang=EN&company=892cfa77-0402-4465-920f-58eb8bf9f83d&details=1?

It is very possible that I have closed some of them. Cadabrus and light casino sounds familiar .. These too are so weird when in some you close one casino it is one casino in others this one that all closes .. Sometimes in the past there was a similar situation then yes I got the winnings in my account because I was honestly playing etc.

so on and on I get to that casino with a bank login where I see I haven't played anything from there. All stories are empty .. No bonuses anything else.

Have you saved, by any chance, the email communication from the abovementioned self-exclusion requests (Cadabrus and Light Casino? If yes, please forward it to petronela.k@casino.guru.

I have checked the general terms and conditions, and this is what I found https://betinia.com/en/rules:

It seems that the self-exclusion should have been applied for specific casinos only and not through the entire platform. Could you please advise if you have mentioned gambling problem when requesting self-exclusion from the previous casinos? Looking forward to hearing from you.

I have not saved any such closures nor did I mention in the closure any gambling problem message .. I close casinos whenever I require someone to explain so with phrases too slow money transfer or too expensive hobby so there will be no more questions. I have no gambling problem with the texts. And you just always thought that only one casino would close ..

Thank you very much, Tuomas, for providing all the necessary information. I will now transfer your complaint to my colleague Jozef who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

We are glad to inform you that your

withdrawal request in the total amount of 806.00EUR has been processed by

our Financial Department.

The funds should reach your account in

the nearest time. Please note that for bank and credit card transfers,

delays of up to 3-5 business days may occur. From there I just came tommoinen message .. I have so many complained that the sides would seem that the profits of incoming bank account in the next few days .. 🙂, 🙂, thanks to you that this sort page and help is there ..

Hello Tuomas.

I absolutely appreciate that you shared your experiences with the Casino Guru team. We will now try to get in touch with the casino.

Good day,

Thank you for reaching out to us. We highly appreciate the player’s feedback and we will do our best to help resolve the situation.

As mentioned by the player, they created an account with their Bank details prior to creating this account. Nevertheless, none of the winnings obtained by the client were canceled. In fact, the winnings have been paid in full on 11.06.2021 and should reach the account of the client soon.

We hope this clarifies the situation.

Please feel free to contact us if have further questions.

Sincerely,

Betinia

Hello Tuomas.

Please, could you confirm the casino statement?

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.